A week after Hurricane Irma started to reek havoc on Florida, Disney Cruise Line and the Walt Disney World Resort are still releasing updates to guests to keep us all in the know. Below are the most recent Hurricane Irma updates from Disney Cruise Line and the Walt Disney World Resort. The call centers are now open but Disney has asked that guests only call if their question and/or modification is related to a current on-site stay or a check-in prior to September 18, 2017 to give them a chance to help guests who could not travel due to Irma. Walt Disney World guests with final payments currently due can either use the online system, or automated phone system, or call in on or after 9/18/17 to speak to a Cast Member. Disney Cruise Line guests with final payments that are currently due should try their best to process those payments online through the Disney Cruise Line website.
Also please note that in the update below Disney has confirmed that the bad Facebook Fort Wilderness rumor TMSM addressed earlier this week was false information and that the Campgrounds will not be permanently closed. At the moment the Jungle Cruise is closed due to Hurricane Irma damage, but the parks are working hard to reopen this fan favorite as quickly as possible!
Walt Disney World theme parks, Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park and Disney Springs have returned to normal, advertised operating hours.
All Disney Resorts have begun normal operation, with the exception of Fort Wilderness Campground and Disney’s Saratoga Springs Treehouse Villas.
We anticipate that Disney’s Fort Wilderness Resort & Campground will reopen next week, but it remains closed at this time as we clean up the property following the storm. Disney’s Wilderness Lodge remains open.
To allow Disney’s Fort Wilderness to prepare the property after Hurricane Irma, all shows at The Hoop Dee Doo Musical Revue and Mickey’s Backyard BBQ will be cancelled up to and including Tuesday, September 19. Any existing reservations will be automatically canceled and refunded.
The Treehouse Villas at Disney’s Saratoga Springs Resort are tentatively scheduled to reopen on Sunday, September 17.
Disney’s Hilton Head Island Resort will reopen on Monday, September 18.
SPECIAL EVENT UPDATES
Guests requiring assistance due to canceled Night of Joy on September 9 or Mickey’s Not-So-Scary Halloween Party on September 10 should call (407) 939-7818 by January 31, 2018 between the hours of 7:00 AM and 11:00 PM, or email us
At Ticket.Inquiries@DisneyWorld.com. Please have your tickets available so we may process your request for you as quickly as possible. Guests under 18 years of age must have parent or guardian permission to call.
Disney Cruise Line Tropical Weather Update – September 16, 2017 –9:00 AM EDT
Disney Dream Sailings -September 15 and beyond – The Disney Dream is expected to sail as scheduled on Friday, September 15.
Disney Fantasy –September 16 Sailing – The Disney Fantasy is expected to sail on its Western Caribbean itinerary as scheduled on Saturday, September 16.
Disney Fantasy – September 23 and October 7 Sailings – The September 23 and October 7 Disney Fantasy Eastern Caribbean sailings are being modified to include ports of call in the Western Caribbean. These two revised sailings will now visit Cozumel, Mexico; George Town, Grand Cayman; and Falmouth, Jamaica.
Please know that further changes may be needed as the Caribbean islands continue to recover from the impacts of Hurricane Irma and that we will notify Travel Agents and Guests should additional changes be necessary. Western Caribbean sailings will continue as scheduled.
Should you have any questions related to a future reservation, please call Disney Cruise Line at 1-855-347-2784 or 407-566-7054.
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