Walt Disney World, Disney Cruise Line and Orlando International Airport Updates #HurricaneIrma (9/11/17)

Below are the latest updates from Orlando International Airport, Disney Cruise Line and the Walt Disney World Resort. Please know the call centers for the two Disney Properties are closed today. While calls for Walt Disney World are being transferred to the California location, Disney has asked that guests only call if their question and/or modification is related to a current on-site stay or a check-in prior to September 14, 2017. Walt Disney World guests with final payments currently due can either use the online system, or automated phone system, or call in on or after 9/14/17 to speak to a Cast Member. Disney Cruise Line guests with final payments that are currently due should try their best to process those payments online through the Disney Cruise Line website. The Orlando International Airport (MCO) is still closed and has issued an update this morning. Below you will find the latest updates from Orlando International Airport, Disney Cruise Line and Walt Disney World in full.

Hurricane Irma Update for Walt Disney World
September 11, 2017 – 9 a.m.
Based on the latest forecasts for Hurricane Irma and keeping safety top of mind, Walt Disney World Resort and Disney Springs will be closed through Monday, September 11. Resort hotels will remain open, though services and amenities will be adjusted. We hope to resume normal operations on Tuesday, September 12. Please continue to check this page for updates.

Walt Disney World Theme Parks, Disney Springs, Water Parks, and ESPN Wide World of Sports
Complex are making the following operational changes:

  • Disney’s Blizzard Beach: Closed through Monday, September 11
  • Disney’s Typhoon Lagoon: Closed through Monday, September 11
  • ESPN Wide World of Sports: Closed through Monday, September 11
  • Disney’s Animal Kingdom: Closed through Monday, September 11
  • Disney’s Hollywood Studios: Closed through Monday, September 11
  • Epcot: Closed through Monday, September 11
  • Magic Kingdom: Closed through Monday, September 11
  • Disney Springs: Closed through Monday, September 11


  • Cirque du Soleil, La Nouba 9:00 P.M. Show cancelled on Saturday, September 9.
  • Disney’s Hilton Head Island Resort will close Saturday, September 9 at 10:00 AM
  • Disney’s Vero Beach Resort closed as of Friday, September 8 at 2:00 PM
  • Disney’s Fort Wilderness Resort & Campground and the Treehouse Villas at Disney’s
  • Saratoga Springs Resort & Spa will be closed beginning Saturday, September 9 at 2:00 PM.

In anticipation of inclement weather associated with Hurricane Irma, please note the following  event cancellations at Walt Disney World Resort.

  • Night of Joy at ESPN Wide World of Sports Complex had been canceled on Saturday, September 9, 2017. The performances on Friday, September 8 took place as planned.
    • Requests for a full refund for either event night will be honored.
  • Mickey’s Not-So-Scary Halloween Party had been canceled on Sunday, September 10, 2017. Guests are invited to exchange their Sunday, September 10 event tickets for one of the following options:
    • Tickets to attend another Mickey’s Not-So-Scary Halloween Party
    • Tickets to attend an upcoming Mickey’s Very Merry Christmas Party
    • 1 Day Magic Your Way Tickets with Park Hopper Option, to be used within the next 2 years
    • Receive a full refund for event tickets

To redeem these offers, Guests should call (407) 939-7818 by January 31, 2018 between the hours of 7:00 AM and 11:00 PM., or email us at [email protected]. Please have your tickets available so we may process your request for you as quickly as possible. Guests under 18 years of age must have parent or guardian permission to call.

New dining reservations for September 10 and 11 are not available at this time as we monitor progress of Hurricane Irma. Effective immediately, we will not be enforcing dining reservation cancellation policies so no need to cancel dining reservations through Monday, September 11.
Pre-paid dining and premium experiences will be automatically canceled and refunded.

Due to prolonged forecast of Hurricane Irma, Disney Reservation Center will remain closed through Monday, September 11. We truly apologize for any inconvenience this may cause and plan to resume operation asquickly as possible following the storm.

Tropical Weather Update From Disney Cruise Line
September 11, 2017 – 9 a.m.
Please note the Disney Cruise Line Contact Center is currently closed due to the anticipated weather conditions associated with Hurricane Irma in Central Florida.
Based on the projected path of Hurricane Irma, Disney Cruise Line is making the following adjustments to itineraries:
Disney Dream: The September 11 sailing of the Disney Dream is cancelled. Refunds will automatically be processed back to the original form of payment used for the cruise booking. Guests are invited to book a future cruise at a 25 percent discount by calling us at 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.
Future Bahamian and Eastern Caribbean Sailings: At this time, there are no changes to other sailings on the Disney Dream and Disney Fantasy. However, we continue to closely monitor Hurricane Irma and assess its impact on the ports of call we visit in the Caribbean and Bahamas. Updates regarding any necessary itinerary changes will be posted beginning September 12. While we always strive to deliver magical cruise vacations, nothing is more important to us than providing a safe experience for our guests and crew. We will continue to closely monitor the weather and provide updates as necessary.

Orlando International Airport
Orlando International Airport is still closed and has released the following update:
As of 8:30 a.m. 11 September 2017 – Orlando International Airport (MCO) is NOT operational. Please notify your viewers/ listeners/ readers that they SHOULD NOT COME TO THE AIRPORT until we notify the media that the airport is resuming operations. Continued gusty winds are delaying damage assessment teams from beginning the recovery process.
AIRPORT STATUS: Damage assessment teams are standing by waiting for sustained winds to decrease to a safe level to ascertain what kind of damage the airport has sustained so that the recovery process can begin. Once the recovery process has restored the facilities to a safe operational status, The Greater Orlando Aviation Authority (GOAA) will meet with the airlines to determine a timeline to phase-in operations. This process could take several days.
Travelers are urged to contact their airlines and confirm their new seats before arriving at MCO.

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